Frequently Asked Questions

Everything you need to know about shopping with LensEVO

What is the standard shipping timeframe for orders?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

How can I track my package?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

LensEVO accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we only ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What should I do if my item arrives damaged?

If your order is damaged during transit, please take photos of the packaging and the item immediately and contact our customer service team within 48 hours for a replacement.